Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How can I ensure the correct fit for my garment?
Each product page features a detailed size guide. Since our collections often include hand-tailored silhouettes, we recommend comparing your body measurements to our chart or contacting our stylists for custom sizing assistance.
Do you offer international shipping?
Yes, Sheetal Batra ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please note that custom duties may apply depending on your country's regulations.
What is the typical delivery timeline for an order?
As many of our pieces are handcrafted to order, domestic deliveries typically take 3-4 weeks. Ready-to-ship items are dispatched within 2-5 business days.
Can I request customizations for a specific design?
We offer minor customizations such as sleeve length, neck depth, and color adjustments for most of our couture pieces. Please reach out to our WhatsApp support team before placing your order to discuss your requirements.
What is your return and exchange policy?
Since our garments are made-to-order, we do not offer returns or exchanges unless the product is received in a damaged condition. In case of defects, please notify us within 48 hours of delivery.
How should I care for my Sheetal Batra ensemble?
To preserve the intricate embroidery and delicate fabrics, we strictly recommend dry cleaning only for all our products. Store them in a cool, dry place inside the provided garment bags.